Customer Code of Conduct
We reserve the right to refuse service and upholding any of our policies if at any point a member of our team is not treated with respect, feels threatened, or aggressive language is used in communicating with Made by a Potato staff.
Refunds, Returns & Replacements
If you change your mind about your order for whatever reason, we will accept your return as long as it’s initiated within 30 days of your order date. You can initiate a return by calling or emailing our customer service team. To qualify for a return, your greeting card must be in tact and unopened. The sticker seal must still be on the card as well, and no inscriptions of course.
Any costs associated with returning the items are the responsibility of the customer. We ask that you consider using a trackable shipping service or purchasing shipping insurance as we cannot guarantee that we will receive your return otherwise. Original shipping charges are non-refundable.
Once your returned items have been received and looked over, we will issue a refund to your original payment method. Returns can be sent to the following address, and don’t forget to either notify our team through email or include a note with your name and order number with the shipment.
Made by a Potato
428 28 St NE
Calgary, AB T2A 6T3
If you receive a card that is damaged or notice that your cards have been damaged through no fault of your own, please contact us at firstname.lastname@example.org with a photo of the goods and someone will get back to you shortly to resolve the matter.
All refunds and replacements for damaged goods are reviewed on a case by case basis as there is not a one-fits-all solution. In order for us to assist you, please send us an email with the details of your purchase and the issue at hand. Make sure to detail how the cards and envelopes looked when opened, as well as the state of the parcel they arrived in. Where possible, please include images of the products in question.
Orders will be refunded less our cost of shipping. If you paid $5 shipping but it cost us $12 to send out your order, then we will refund you for what you paid minus $12.
Canada & US Shipping Issues
If you believe that your order has been lost in the mail, please contact us within 30 days of your order shipment date, however please note that we are not responsible for any shipments that have been lost in transit.
Please be aware a wrong address can result in lost mail and it is not always the case that unaccepted mail will be sent back to our warehouse. There are cases where we do not receive refused shipments back and they end up delivered to someone else. When placing an order, be sure that you are double and triple checking the shipping information.
If your shipment is returned to us for any reason we will contact you to resolve the issue. If you opt for us to re-send the package out to you, we will ask that the shipping charge be covered once more if the return was no fault of our own, such as an incorrect address being entered at checkout.
Otherwise, returned shipments will be refunded less our cost of shipping. If you paid $5 shipping but it cost us $12 to send out your order, then we will refund you for what you paid minus $12.
International Order Shipping Issues
If you believe that your order has been lost in the mail, please contact us immediately so that we can work with our shipping partners to investigate the issue. Note that our shipping partners have different methods of resolution with each destination country and that investigation times may vary.
Because of the nature of international mail, orders can take between 45-60 days to make their way back to Canada. We will not issue any refunds or replacements until we receive the goods back or we receive notice from our shipping partners that your order will not be delivered.
If there are any issues with your order or shipment we need to have communication within 30 days of the normal shipping window so it can not only be dealt with in a timely manner, but so we have time to communicate with our shipping partners within their allotted time window. If an issue persists longer than 30 days before you get in contact with us, we will be extremely limited in what we can do to resolve the situation.
Local pickup orders that have not been picked up after six months from the time the order was placed will be re-shelved.