A collection of our most frequently asked questions.
How does the whole potato stamping thing work?
Good question! Once we source a potato we’re excited to work with, we carefully cut it up and carve out a shape. Then, using nontoxic paints, we stamp out the shapes until we find one that looks just right. We then digitize the stamps to add some final touches and voila - our cards are ready for print!
Are you really donating a meal with the sale of each card?
You bet we are! At the end of each year, we tally up our sales and then make a donation to Action Against Hunger, a global humanitarian organization committed to ending world hunger. They provide the meals to children in the many communities that they serve! You can read more about what they do here: https://actionagainsthunger.ca/
How do you minimize food waste? Are you eco-conscious?
Creating a socially conscious business wouldn’t be complete without considering the impact that our operations make on our environment! We use 100% recycled paper envelopes, print all of our cards locally, nontoxic paints from a supplier who does not test on animals, and we safely compost the majority portion of the potatoes that we did not use to stamp.
Plus, we’ve got big plans to grow our own potatoes over at our farm! Yes, we have a real farm. Well, Adam and Leanne have a farm, and the rest of us just kind of hang out and visit.
Where are Made by a Potato cards made?
Each step of our process, from sourcing potatoes all the way through to shipping, is carried out right here at our warehouse space in Calgary, Alberta, Canada! We’re a proud Canadian small business.
Is every single card unique?
Each card that we print is a copy of our original artwork!
How long does it take for orders to ship?
All orders will ship from our warehouse in Calgary, AB, Canada, within 1-3 business days from the time the order was placed unless otherwise specified. If there is an unforeseen delay, you will always be notified via email.
All Canadian and International orders are shipped via Canada Post, and US orders by USPS, by default. If you prefer another carrier or require expedited shipping, please select the appropriate option at checkout or contact us for assistance.
For more information regarding our shipping and returns policies, please click here.
Do you ship internationally?
Yes, we do however we’re not shipping to any countries in the UK at this time. Please note that some international orders will incur import taxes, duties, or VAT upon delivery and Made by a Potato is not responsible for covering or reimbursing such duties, nor do we have any control over what customs may charge you upon clearing your order. For more information please contact your local Post Office.
What if my order was lost or damaged in the mail?
Though this is very rare, we understand that it can sometimes happen. Please note that Made by a Potato is not responsible for refunding or re-shipping orders lost due to an incorrect address entered at checkout. We ship to the exact address entered at checkout and cannot change an address once shipped.
We ask is that you report your damaged or lost item to us via email to firstname.lastname@example.org within 3 days of receiving or right when you determine your order may be lost. For damages, please be sure to include a photo of cards and/or the parcel they came in.
What is your returns policy?
All information regarding returns, shipping issues and so forth. can be found by clicking here.